Salon Guest FAQs

Please allow ample time for your visit. Often, you first visit will be a little longer than typical because we will be doing a consultation prior to beginning your services.

Color Services generally run 1 hr and 30min to 3 hrs. If you are getting highlights, please plan on being with us for 3 hours. Some color services are more involved and will require more time. We will happily provide an estimate of time over the phone but without seeing & assessing your hair it is not possible to guarantee the timing. If time is of concern, we strongly recommend you schedule a consultation prior to your color appointment. Your time is very valuable and we want you to enjoy your visit with us.

Services in our spa such as a massage or a facial, generally run 1 hr and 15min. This allows time for dressing, consultation with your therapist and the service. The actual service time for most facials or massage is 50 minutes. You may upgrade your massage to a longer service time if you wish. Classic manicures and pedicures take about 45 min but the time may be extended with the addition of extra services such as a French manicure or upgrading to a Sea Spa Service.

Traffic happens. Life happens. We understand! We will make every effort possible to keep your appointment should you arrive late. Please call us as soon as you know so if possible, we may begin to move our schedule around. If you are very late, have multiple scheduled services or other guests are booked after your scheduled service we may not be able to accommodate or may have to change your services. We do this to keep our appointments on schedule so other guests are not affected. This may mean shortening a service or rescheduling part of a service to another day. This is a worst case scenario and we will work hard on your behalf to avoid it.

Our spa service prices are available both online and in our printed menu. Salon services may vary based on your stylist and the services required to complete the requested look. We offer stylists to fit many price ranges. Our master stylists/colorists are our most expensive and their prices are based on their expertise, extensive training and education as well as their time spent in the industry (10+ years). We also offer stylists with mid range prices. These stylists have completed a great deal of education and training and have usually been in the industry for less than 10 years. For a more conservative budget, we would recommend our junior stylists. A junior stylist has been in the industry for 3+ years and has completed our training program and shadowed a master stylist. Below is an example of the price differences.

• Hair Cut- Master Stylist $60 and up
• Stylist $45 and up
• Junior Stylist $40 and up

Our services are rung up a la carte. There will be separate pricing for your color, haircut and any toners/glazes and/or deep conditioning treatments needed to achieve your desired look. We are very happy to provide you with a price quote prior to your service if you ask. We offer consultations prior to your appointment to discuss your options and prices. We encourage our guests to be upfront with their price concerns and ask questions prior to the service. We want you to love your hair and your experience.

Yes. To achieve optimal color results we advise you arrive to the salon with clean, dry hair. The only occasions we would recommend you arrive with ‘day old’ hair is when you are getting a special occasion up-do (clean hair tends to slip out of bobby pins and is generally less workable) or when you are receiving multiple on the scalp bleach services. If you are unsure, please ask your stylist prior to your appointment.

Yes! We have a full service spa and a talented front desk that would love to coordinate multiple services for you! Great service add ons are facials, massages, manicures, pedicures or wax services. We also offer relaxers, Great Length Extensions, body treatments and spray tanning! Just let us know and we will do our best to create a wonderful experience. If you are planning on spending a few hours with us, please ask about our gourmet lunch menu.

We operate a training program in conjunction with Norfolk Vocational School. To become an apprentice, one must apply and be accepted. We accept 2-4 applicants a year. It is a 2 year program that prepares the student for cosmetology licensing in the state of Virginia. We also accept already licensed stylists that are seeking additional, hands on training. Each Monday, our salon hosts classes taught by either the Salon Owner, Jay Dupre, or one of our stylist teachers. During the workday, these apprentices work in the salon. They clean, sweep, do laundry and assist the stylists. They do most of our shampooing and a very large amount of our blow-dry and styles. If you are not receiving a haircut with your stylist we recommend you schedule your blow-dry with an apprentice. Their prices are much less and they do an amazing job. It’s a great way to save some money and help a student grow as a stylist. It’s the hands on experience our clients help provide that shapes the education of the next generation.

We are very thankful for your patronage and while tipping (providing gratuity) is standard in the industry, it is not mandatory. If you would like to leave a gratuity for your stylist or therapist you may add it to your credit card charge or check. The industry standard is from 15-20% of the service cost. During your salon visit you may have more than one assistant/apprentice working with your stylist. We will divide the gratuity fairly amongst the technicians’ you have seen based on the value of their service contribution at your request.

Yes. Our salon and spa book up very fast and pretty far in advance however, plans change and often appointment times become available. We strongly recommend you provide our front desk with good contact numbers so that they may call you as soon as an opening becomes available. Appointment openings are first come, first served and we will continue to call guests on the list until the appointment has been taken. Providing us with good contact information will greatly help us make sure you get the appointment date and time you desire!

We are very thankful for your patronage and while tipping (providing gratuity) is standard in the industry, it is not mandatory. If you would like to leave a gratuity for your stylist or therapist you may add it to your credit card charge or check. The industry standard is 15-20% of the service cost.

No, wigs come in several sizes and it is best to have a professional take measurements prior to purchasing your wig. Many brands offer styles in ultra petite, petite, average, large and extra large. Most styles are available in average. Not every style will come in every size. By learning your size, you can quickly narrow down your shopping options by ruling out wigs that would not fit.

Please speak to a member of our Front Desk for reservations. 757-464-9400 for appointments

There are five types of wig caps, and it is good to know which might suit your lifestyle and needs. When selecting your wig, it is wise to try on a few styles and a few brands to discover which type is best for you. Each cap will vary slightly from brand to brand.

Standard

The standard cap is the heaviest but it is also the most durable option. It has a closed flower net lace top and open wefting on the sides. The caps are made from a cotton-based material and the layers of hair are machine-sewn in. The style of this wig is pre set and the crown is often teased so that you cannot see through the hair to the cap. This teasing helps disguise the wig cap, as well as provide the wearer with extra volume at the crown.

Capless

The capless wigs are very common and usually very affordable. The crown, back and sides sport open wefting so the piece is light and well ventilated.

Monofilament

The monofilament cap is made from a thin, breathable nylon or polyester mesh material at the crown to create the illusion of scalp/skin. Since the scalp shows through the cap, the wearer enjoys a natural look. The hair is hand tied at the crown and may be parted and brushed in any direction.

Hand Tied

The hand-tied caps are excellent for people with hair loss and are very well suited for wearers with a sensitive scalp as it is a very comfortable option. The cap is mesh based and the strands of hair are hand tied. This design provides ample ventilation and is very lightweight.

Lace Front

The lace front caps create the most natural look available, but this clever design does make it the most expensive option. The hairline is so natural in appearance the wearer can even wear the hair up and off their face. This cap is not durable and requires more care. Wearers would benefit from using tape or wig adhesive to secure the wig in place.

The longevity of your wig will greatly depend on how it is cared for but generally speaking, a synthetic wig is expected to last 3-6 months whereas a Human Hair wig will remain beautiful for several years with dedicated care.

Yes. All the Human Hair Wigs sold at Tousle, by Dupré’s may be colored and highlighted. Often, guests will request a deep root to be added or lowlights, to create a look that feel more personal to them. Our team of Wig Specialists are trained in coloring wigs as well as cutting and styling. Synthetic wigs cannot be colored but are available in a huge array of colors.

If you have long hair, part it down the middle and section it as you would if you were styling your hair into pigtails. Pull each section tightly towards the neck until they cross over then pin them on the side of your head. Place wig cap and adjust as needed. Keeping the sections clean and smooth aids in the success and comfort of placement. When purchasing your wig, our staff will guide you through the process of placing your wig as well as make sure it is sized correctly.

If you have short hair, brush it all back and smooth it down. Place wig cap and adjust as needed. Again, as with the long hair application, the goal is to keep the natural hair sections smooth and close to the head.

Your Wig Specialist can help you decide if you should use additional wig tape or adhesives. Before leaving our shop, we will make sure the tension points in the wig are correctly adjusted for your unique head shape. Customized fittings are included in the purchase of your wig as a haircut.

If worn daily, your wig should be gently washed once a week. If worn less frequently, wash every 7-10 wears. Always use the shampoo and condition recommended by your Wig Specialist. There are special versions for human hair and synthetic. Protect your investment, and use the products designed for your wig. We provide wash and style services. Please ask your Wig Specialist for details.

Follow Along With Our Step-By-Step Video

Like most nice things, keep it in a clean, dry place and away from sunlight or heat sources. Heat sources will damage human hair and melt synthetic. Sunlight will fade color, creating an uneven appearance. We will provide you with a plastic stand to place your wig on that will aid in retaining shape however we strongly advise investing in a block head. We have excellent options available for purchases. If you need to store your wig and no stands are available to you, turn it inside out and place in a box.

Planning ahead can provide reassurance. Our staff is trained and knowledgeable about the process and will help you find a wig that will adapt with your changing needs. Your wig should be adjustable so as your natural hair lessens, the wig size can be adjusted and the fit remains comfortable. Lace Front Caps may be a good choice if scalp sensitivity is a concern. Many insurance companies provide reimbursement for wigs during treatment and we advise reaching out to your company for details.

The price of a wig is greatly determined by two factors: Hair Quality and Cap Construction.

Hair Quality

Let’s start with hair quality. The hair used varies from company to company. Jon Renau, Raquel Welch & Hair U Wear all use a 50/50 blend of Asian and Indian hair. When using Asian or Indian hair, companies often remove the cuticle from the strands to create a smoother strand of hair. While this makes hair less coarse it also comprises the integrity of the hair, giving your wig a shorter life. Follea wigs are made from 100% premium European hair. This is the absolute best grade of hair that is available in the world. The texture is healthy and smooth and their premium European hair has the cuticle intact. Their wigs are all hypoallergenic and hand tied. The superior quality of the hair will increase the cost of the wig but also increase the life of the wig when cared for properly.

When you, a friend or a loved one are in need of a wig, it is important to consider the natural hair’s texture as well as the texture of the wig. Hair that is of Asian or Indian origin will have larger strands and a coarser texture. Follea will always be lighter, silkier and move more easily. All of the brands offered at Tousle by Dupres are top quality but their hair texture and density will vary and these differences will be reflected in the price.

Cap Construction

The second consideration is cap construction. Some wig styles have clever features added to their caps to make them more comfortable, breathable and stay on more securely. In some wigs, very thin pieces of silicon are added to provide extra grip, but for some guests, too much silicone may make their head too hot, while too little silicone may cause the wig to slide. Adjustable tabs may also be added above the ears to help create a secure, customized fit. For some guests, the ends of the tied hair poke through the wig cap and irritate their scalp. French caps have an extra layer of very thin and breathable fabric between the hair and the lining so that the hair never touches the scalp & irritation never occurs. These subtle differences create a comfortable wearing experience and should be considered prior to investing in a wig.